Our CQC Journey
Honest, Transparent, and Always Improving
Our Current Rating
Heart of Gold Homecare was assessed by the Care Quality Commission on 6 November 2025 and currently rated Requires Improvement.
The report recognised a number of strengths — including compassionate, person-centred care, respectful staff, continuity of care, and positive feedback from families using the service. It also identified areas requiring improvement, particularly around safeguarding processes, governance, oversight, and training.
Read the full CQC reportWhat We've Done Since
We took the findings seriously. Since the November 2025 assessment, we have:
- Strengthened our safeguarding processes — including improved reporting, logging, and escalation systems
- Implemented robust governance frameworks with enhanced audits and management oversight
- Introduced structured training compliance systems, including competency-based assessments and refreshers across the team
- Reviewed and updated all policies and procedures
- Added clearer accountability at every level of the service
What's Next
We anticipate re-inspection by CQC within the next 6–12 months. Our goal is clear: a Good rating, reflecting the quality of care we know our team delivers every day.
Until then, our commitment to families remains exactly what it has always been:
"Care that is kind, respectful, responsive, and centred around each person's needs."
From the Registered Manager
"I am passionate about delivering safe, person-centred care that preserves dignity and independence. My focus is on building a service families can trust and staff feel proud to be part of. The CQC findings have given us a roadmap. We've used it."
Questions About Our Service?
We welcome honest conversations. If you have any questions about our CQC rating, our improvements, or what we'd offer your family, please don't hesitate to call.
