Administrator
The Organisational Hub of Our Care Service
Behind every exceptional care service is a dedicated, organised Administrator ensuring that everything runs smoothly. At Heart of Gold Homecare, our Administrators play a crucial role in coordinating behind-the-scenes processes, supporting both our care teams and our clients.
What Does an Administrator Do?
As an Administrator at Heart of Gold Homecare, your responsibilities will include:
- Managing Office Operations – Handling incoming enquiries, maintaining accurate records, and ensuring all documentation is up to date and compliant with regulatory standards.
- Scheduling & Rostering Support – Assisting with carer rotas, tracking shift changes, and helping ensure all client visits are covered.
- Client & Carer Liaison – Being the first point of contact for queries, ensuring clear and timely communication between clients, families, carers, and management.
- Data & Compliance Management – Updating care plans, staff records, and training logs, ensuring all records meet CQC requirements.
- Office Organisation – Maintaining smooth office functions, managing supplies, and supporting managers with general administrative tasks.
What We Look For
We’re looking for:
- Excellent Organisational Skills – Able to manage multiple tasks efficiently with attention to detail.
- Strong Communication Skills – Professional and friendly, with the ability to build positive relationships across the organisation.
- IT Proficiency – Comfortable with Microsoft Office, scheduling software, and digital care management systems.
- A Team Player – Flexible, proactive, and supportive of both office colleagues and care teams.
- Confidentiality & Professionalism – Ensuring client and staff information is handled sensitively and securely.
Why Join Heart of Gold Homecare?
- Vital Role in a Meaningful Sector – Your work directly supports the delivery of life-changing care.
- Friendly & Collaborative Environment – Join a supportive team where your contributions matter.
- Training & Development – We invest in your skills to support your professional growth.
- Work-Life Balance – Flexible working options to suit your lifestyle.
Start Your Career in Care Administration
If you’re organised, detail-oriented, and passionate about supporting a team that delivers life-changing care, this could be the role for you. Our administrators play a vital part in ensuring everything runs smoothly behind the scenes—helping carers stay focused on what matters most: the people we support.
Whether you’re experienced or looking to build your career in care coordination and admin, we’ll provide you with the training, support, and team culture to thrive.
