Administrator

Behind every exceptional care service is a dedicated, organised Administrator ensuring that everything runs smoothly. At Heart of Gold Homecare, our Administrators play a crucial role in coordinating behind-the-scenes processes, supporting both our care teams and our clients.

What Does an Administrator Do?

As an Administrator at Heart of Gold Homecare, your responsibilities will include:

• Managing Office Operations – Handling incoming enquiries, maintaining accurate records, and ensuring all documentation is up to date and compliant with regulatory standards.
• Scheduling & Rostering Support – Assisting with carer rotas, tracking shift changes, and helping ensure all client visits are covered.
• Client & Carer Liaison – Being the first point of contact for queries, ensuring clear and timely communication between clients, families, carers, and management.
• Data & Compliance Management – Updating care plans, staff records, and training logs, ensuring all records meet CQC requirements.
• Office Organisation – Maintaining smooth office functions, managing supplies, and supporting managers with general administrative tasks.

What We Look For

We’re looking for:

• Excellent Organisational Skills – Able to manage multiple tasks efficiently with attention to detail.
• Strong Communication Skills – Professional and friendly, with the ability to build positive relationships across the organisation.
• IT Proficiency – Comfortable with Microsoft Office, scheduling software, and digital care management systems.
• A Team Player – Flexible, proactive, and supportive of both office colleagues and care teams.
• Confidentiality & Professionalism – Ensuring client and staff information is handled sensitively and securely.

Why Join Heart of Gold Homecare?

• Vital Role in a Meaningful Sector – Your work directly supports the delivery of life-changing care.
• Friendly & Collaborative Environment – Join a supportive team where your contributions matter.
• Training & Development – We invest in your skills to support your professional growth.
• Work-Life Balance – Flexible working options to suit your lifestyle.

If you’re organised, passionate about care, and want to play a key role in helping our team deliver outstanding service, we’d love to hear from you.