At Heart of Gold Homecare, we believe in empowering families with knowledge and tools to make informed decisions about care. Our resource hub combines helpful FAQs, insightful blogs, and practical guides to provide you with everything you need to navigate your care journey confidently.
FAQs
Answers to Your Most Common Questions
We know choosing the right care can raise many questions. Here are some examples of what you’ll find in our FAQ section:
Our FAQ section is updated regularly to address the questions that matter most to you.
We provide a wide range of tailored care services across four main categories:
Home Care Services – including personal care, medication support, meal preparation, housekeeping, errands, mobility assistance, and respite care.
Nursing Care Services – for those needing specialist medical care at home, including catheter, PEG, nephrostomy, and bespoke clinical support.
Children’s Care Services – offering compassionate, personalised support for children with additional needs, including personal care, school support, and developmental assistance.
Specialist Care Services – including dementia support, learning disabilities, physical and mental health conditions, and end-of-life care.
Each care plan is created with your needs in mind, ensuring flexible, respectful, and dignified support.
Quality is at the heart of everything we do. We ensure high standards by:
Employing only vetted, DBS-checked, and fully trained carers.
Creating personalised care plans tailored to individual needs.
Ongoing training and professional development for our team.
Regular supervisions, audits, and feedback checks to maintain consistency.
Using digital care systems to monitor service delivery and share real-time updates with families.
We are regulated by the Care Quality Commission (CQC) and committed to continuous improvement.
Our simple, stress-free process involves four key steps:
Step 1: We arrange a free home consultation to understand your needs, preferences, and routines.
Step 2: Our Registered Manager develops a tailored care plan with input from you (and your loved ones if desired).
Step 3: We match you with the most suitable carer based on personality, experience, and communication style.
Step 4: Your care begins—with regular reviews to ensure it evolves with your needs.
The process is flexible, transparent, and focused entirely around what matters most to you.
While our primary services are visiting-based home care, we do offer intensive day and night care options, including overnight and 24-hour support for those who need it.
If you’re exploring live-in care, we’d be happy to discuss your specific needs and whether a bespoke care package with round-the-clock support is right for you. Our team is committed to finding the best solution for your circumstances.
Yes. We understand that care needs can arise unexpectedly. Our team is equipped to respond swiftly—whether it's hospital discharge support, sudden illness, or urgent respite for a family carer. We aim to carry out assessments and begin care within 24–48 hours, depending on your location and needs.
We always strive for continuity of care, meaning you’ll be supported by a consistent team of carers who get to know your preferences, routines, and personality. This helps build trust, comfort, and stronger relationships over time.
Absolutely. Our services include specialist support for children and adults with additional needs, including physical disabilities, learning difficulties, autism spectrum conditions, and more. We tailor care plans to ensure comfort, safety, and dignity at every stage.
We currently provide care across Lancashire and Greater Manchester, including towns and communities within those regions. If you're unsure whether we cover your area, just give us a call and our team will be happy to help.
Blog
Insights and Advice from Care Experts – Coming Soon
At Heart of Gold Homecare, we believe in supporting families with more than just care — we offer guidance, knowledge, and reassurance at every step.
Our blog will soon feature helpful articles, expert tips, and real stories to empower you in your care journey. Whether you’re navigating home care for the first time or supporting a loved one through a complex condition, you’ll find trusted insights tailored to your needs.
Stay tuned – our blog is launching soon.

Guides
Free Resources to Make Your Life Easier
Our downloadable guides are designed to simplify complex decisions and provide clarity. Current guides include:
Understanding Home Care Costs: A Breakdown of Services
Preparing Your Home for Care: A Step-by-Step Checklist
Caring for a Loved One: A Family Guide
We make these resources available to ensure you have the information you need, whenever you need it.