Our Story

Heart of Gold Homecare: Inspired by Love, Driven by Purpose

Heart of Gold Homecare was born from a personal story of resilience, love, and a determination to create lasting change. It all began with my sister, who was born with a rare genetic condition, Pycnodysostosis. Her life, though heartbreakingly brief, left an indelible mark on my heart and became the foundation for my vision of compassionate care.

For 18 months, my parents and I stood by her side through every hospital stay and procedure. Alongside the medical challenges, we faced the emotional strain of navigating a system that offered little support. Social services, at times dismissive and inaccessible, left us feeling isolated and overwhelmed. When my sister passed away, our grief was accompanied by a powerful realisation: countless families endure these same struggles in silence, unaware that compassionate care could transform their journey.

Determined to make a difference, I pursued a career in healthcare, gaining the expertise and understanding necessary to address these gaps. Studying nursing and working in the field gave me the tools to provide care that truly uplifts families. My younger brother, who shares the same rare condition, continues to inspire me. Watching my parents navigate his care with unwavering strength reinforced my commitment to supporting families like ours.

My personal journey has also been shaped by caring for my grandmother and aunt during their battles with cancer. Witnessing their courage and experiencing the physical and emotional toll of their conditions strengthened my resolve to create a service that offers not only medical care but also kindness, understanding, and dignity.

Heart of Gold Homecare embodies all these experiences. It is a service built on empathy and a desire to ensure no family feels unsupported or alone. Today, our team stands as a beacon of hope, empowering families to overcome challenges with compassion and care.

This is more than a profession—it is a tribute to my sister, a testament to the strength of my family, and a commitment to making a difference for others. At Heart of Gold Homecare, every client is treated as part of our extended family, because we know that care begins with understanding, and love is at the heart of everything we do.

How We Work

Transparent Processes, Personalised Care

Our caregiving process is designed to ensure you feel supported and in control at every step. Here’s how we work:

We’re committed to providing a service that’s transparent, responsive, and focused on your well-being.

Our Team

Passionate People, Exceptional Care

Behind every great care experience is a dedicated team of professionals. At Heart of Gold Homecare, our carers are:

Subhaan Akbar

Compliance Officer

Sunadh Lankapalli

Compliance Officer

Kherun nisar khan

Human Resources

Alisha Imran

Senior Carer

Shaneeda Arfat

Senior Carer

Nadia Rizwan

Senior Support worker

Meet Our Team

We employ a diverse team of professionals committed to excellence in care:

Care Assistants / Support Workers

Delivering hands-on personal care, companionship, medication support, and daily living assistance tailored to each client’s unique needs.

Senior Carers

Providing guidance and support to care staff while ensuring the highest standards of service are maintained through regular spot checks and mentoring.

Care Coordinators & Field Supervisors

Overseeing day-to-day care delivery, conducting service reviews, liaising with families, and ensuring care plans are up to date and accurately followed.

Office and Scheduling Team

Managing rotas, maintaining accurate records, and ensuring seamless communication between clients, families, and staff.

Training and Compliance Officer

Ensuring all team members meet required training standards and remain compliant with CQC and company policies.

Registered Manager

Leading with integrity and responsibility, our Registered Manager oversees quality assurance, safeguarding, staff development, and operational excellence.

Staff Training & Qualifications

All our staff receive comprehensive training from the outset, in line with Skills for Care and CQC regulatory standards, including:

The Care Certificate as part of their induction

  • Medication Administration and safe MAR chart use
  • Moving & Handling
  • Infection Prevention & Control
  • Safeguarding Adults and Children
  • First Aid Awareness
  • Dementia Awareness
  • Mental Capacity Act (MCA) & DoLS
  • Health & Safety and Fire Safety
  • Equality & Diversity
  • Confidentiality and GDPR
  • We also offer specialist training for complex care needs such as:
  • PEG Feeding
  • Diabetes management
  • Catheter and stoma care
  • Palliative/end-of-life care
  • Challenging behaviour support

Regular refresher training and supervision sessions are conducted to ensure our staff remain competent, confident, and compliant.

Families Who’ve Trusted Us

JOY JOY

Heart of gold home care has the most professional, compassionate, and truly attentive to family’s needs. Every family is matched with a caregiver who is not only experienced but also incredibly kind and patient. It brings so much peace of mind knowing loved one is in such capable hands. Communication with the office staff is always clear and prompt, and they genuinely care about their clients and staff Highly recommend to anyone looking for reliable and compassionate home care services!

Bob H

The care and compassion they’ve shown my daughter have been nothing short of amazing. From the very beginning, the team has been professional, dependable, and genuinely kind. Every caregiver we’ve met has been warm, respectful, and attentive to her needs. It’s such a relief to know she’s in good hands — they treat her like family, not just a client. The communication with the staff has been excellent, and they’ve always been responsive and flexible when we needed to make adjustments. I can’t thank them enough for the peace of mind they’ve given our family. Highly recommend Heart of Gold Homecare to anyone looking for loving, reliable support!

AMINAT AYOMIDE ISIAQ

I've had the pleasure of working with Heart of Gold Home Care, and I'm thoroughly impressed! Their compassionate caregivers provide top-notch support, prioritizing clients' well-being and dignity. Exceptional service, reliability, and kindness shine through in every interaction. Highly recommend for their dedication to delivering personalized care with heart ❤️

Janet Adjei

A truly outstanding care home. The staff are not only professional and attentive, but they also show real kindness and respect to every clients. The warmth and kindness you will find here come from people with true hearts of gold. Highly recommend the care home to anyone seeking for quality and exceptional care.

Ismail Ougradar

We've been very pleased with the care my grandmother has received. The caregivers are kind, attentive, and respectful, and they've made a real difference in her daily comfort and well-being. Communication with the office has been smooth, and any concerns were addressed promptly. We're grateful for the support and peace of mind this service has provided our family.

SUNADH LANKAPALLI

I have been employed with Heart of Gold Homecare for a couple of years and I can honestly say it’s been a wonderful experience. The team here is incredibly supportive, and I feel valued in my role. The management is always available for guidance and ensures that we have all the necessary tools and training to provide the best care to our clients. The company places a strong emphasis on high-quality care and treats both carers and clients with respect and kindness. The support I receive from my colleagues and supervisors makes my job easier and more fulfilling. I appreciate the flexibility of the working hours and the fact that I am always given the time to deliver the care that each individual deserves. I’m proud to be part of a team that truly cares about making a difference in people's lives. If you're looking for a company that values its staff and provides excellent service to clients, I highly recommend Heart of Gold Homecare.

ifeyinwa okpalamoka

Working at Heart of gold has been a generally positive experience. The company provides training and onboarding for new staff, which helps in understanding the expectations and responsibilities of the role. There is some structure in place, and support is usually available when needed. Overall, the job is rewarding and I learnt a lot, there is a sense of purpose and fulfillment in supporting clients in their own homes. However, like many care roles, it requires resilience and flexibility.

ayaan arfat

I can’t say enough good things about Heart of Gold Homecare and the care they’ve provided for my little brother. From the very first day, their staff has gone above and beyond to make sure he is not only safe and well cared for, but also truly seen and respected as a person.

My brother has special needs, and finding someone we could trust with his daily care was a huge decision for our family. Heart of Gold made the process smooth and reassuring from the start. They took the time to really understand his routine, his likes and dislikes, and what makes him comfortable. That meant the world to us.

Every caregiver who has come into our home has shown patience, kindness, and professionalism. They treat him with so much dignity and make an effort to connect with him on a personal level — not just do their job. Whether it’s helping him with his homework or just sitting with him and keeping him company, they do it with genuine compassion.

What also stands out is how well the office staff communicates. They’re responsive, understanding, and always willing to listen if we have questions or need to make changes. It feels like a real partnership, not just a service. Especially subhaan akbar admin staff

I truly believe they care about our family, and especially my brother, as if he were their own. We’ve had experience with other agencies before, but Heart of Gold has been on a whole different level. It’s rare to find this kind of consistent, quality care — and we’re so grateful we did.

If you’re looking for a homecare provider that leads with heart, respect, and reliability, I can’t recommend Heart of Gold Homecare enough.

Andy Young

Heart of gold offer an amazing array of bespoke care packages and support. They are respectful, kind and very supportive. They have made such a difference in my life since I started receiving care at home. I can’t recommend this care agency enough.

Maureen Smethurst

Since we have gone to heart of Gold it has been really good. The staff are really good and caring towards my husband. I can say I would highly recommend this company to anyone who is looking for care for there lived ones. The manager rahisah is really good and understanding .

Liz Turner

Overall a good experience with heart of Gold. Rahesa is really good and can always be contacted. The office seem pretty good as well. I get on with my carers and in particular Ikra is good. She works hard cares about her clients and always wants the best for them.

Kayleigh Orrell

From getting in touch with Hearts of Gold, they were quick to respond and quick to start up the care package for my son. Any questions I've had, they have been answered quickly. My son is very happy with the care he receives. All the carers / management have been friendly and approachable

Annette Sutton

I am so glad to be part of Heart of Gold.it is the best thing I have done moving to them. The level of care they have provided to me and my son is amazing. The manager Rahisah is great, very approachable and always there when needed. I am glad to call then my family.

Subhaan Akbar

My mother receives excellent companion care. The carers are consistent which has helped build a caring and loving relationship that benefits my mother who lives with dementia. She appreciates their friendly visits during which they make visits to the toilet, serving lunch, drinks and snacks a natural unhurried part of their time with my mother. I feel confident she is safe and well cared for. Absolutely amazing service with very professional, caring attitude and a very personal touch to our care needs. Heart Of Gold is far the best we have used .

Andrea Ryder

I have been with heart of gold for over a year. The level of care I receive is very good, the senior staff are very approachable and helpful. My carer is trustworthy and reliable.

AL

A very professional outfit and great care service Highly recommended for anyone looking for carers 👍🏼

Zara Abbas

I had to find a care ageny to accommodate my family last minute, and thankfully Heart of Gold were very understanding and equipped. The support staff met all my families needs, and are very professional when attending to her. I cannot rate their service enough!

Raja Shani

Very good team, they look after the whole family. Nothing is too much for them. We would definitely recommend the care service. Always willing to sort out any issues.

AJ UK

My support staff are very much appreciated, they meet all my needs consistently and listen to me and anticipate what I may need. I find them thoughtful and supportive at all times and couldn't ask for better. Very pleasant to have around the house and to go out with and I've visited a variety of different places with their suggestions and support

Wahib Ali

Heart of gold. Where do I start this company has helped me so much with their services and time and effort they have given me. I cant thank them enough. There are a lot of care homes but heart of gold fulfils every needs. I can’t thank you enough I appreciate everything you have done for me.

Sharon Sumner

Very professional company. The staff are very kind and caring, very warm and approachable. They treat everyone with sensitivity. Highly recommend

Annie Mcfadden

I im a disabled ladý i would highly recommend this care company from the manager down to all the staff tey look after my needs poand they make me feel like fàmily the girls rgrèat we hàve a laugh as well as my care luv thèm

Natalia Suzane

Excellent carers for our son with complex needs.

Sharon Julie Goddard

Responded well on taking new clients on