Our Story

Heart of Gold Homecare: Inspired by Love, Driven by Purpose

Heart of Gold Homecare was born from a personal story of resilience, love, and a determination to create lasting change. It all began with my sister, who was born with a rare genetic condition, Pycnodysostosis. Her life, though heartbreakingly brief, left an indelible mark on my heart and became the foundation for my vision of compassionate care.

For 18 months, my parents and I stood by her side through every hospital stay and procedure. Alongside the medical challenges, we faced the emotional strain of navigating a system that offered little support. Social services, at times dismissive and inaccessible, left us feeling isolated and overwhelmed. When my sister passed away, our grief was accompanied by a powerful realisation: countless families endure these same struggles in silence, unaware that compassionate care could transform their journey.

Determined to make a difference, I pursued a career in healthcare, gaining the expertise and understanding necessary to address these gaps. Studying nursing and working in the field gave me the tools to provide care that truly uplifts families. My younger brother, who shares the same rare condition, continues to inspire me. Watching my parents navigate his care with unwavering strength reinforced my commitment to supporting families like ours.

My personal journey has also been shaped by caring for my grandmother and aunt during their battles with cancer. Witnessing their courage and experiencing the physical and emotional toll of their conditions strengthened my resolve to create a service that offers not only medical care but also kindness, understanding, and dignity.

Heart of Gold Homecare embodies all these experiences. It is a service built on empathy and a desire to ensure no family feels unsupported or alone. Today, our team stands as a beacon of hope, empowering families to overcome challenges with compassion and care.

This is more than a profession—it is a tribute to my sister, a testament to the strength of my family, and a commitment to making a difference for others. At Heart of Gold Homecare, every client is treated as part of our extended family, because we know that care begins with understanding, and love is at the heart of everything we do.

How We Work

Transparent Processes, Personalised Care

Our caregiving process is designed to ensure you feel supported and in control at every step. Here’s how we work:

We’re committed to providing a service that’s transparent, responsive, and focused on your well-being.

Our Team

Passionate People, Exceptional Care

Behind every great care experience is a dedicated team of professionals. At Heart of Gold Homecare, our carers are:

Subhaan Akbar

Compliance Officer

Sunadh Lankapalli

Compliance Officer

Kherun nisar khan

Human Resources

Alisha Imran

Senior Carer

Sunadh Lankapalli

Compliance Officer

Kherun nisar khan

Human Resources

Testimonials

Andy Young

Heart of gold offer an amazing array of bespoke care packages and support. They are respectful, kind and very supportive. They have made such a difference in my life since I started receiving care at home. I can’t recommend this care agency enough.

Maureen Smethurst

Since we have gone to heart of Gold it has been really good. The staff are really good and caring towards my husband. I can say I would highly recommend this company to anyone who is looking for care for there lived ones. The manager rahisah is really good and understanding .

Liz Turner

Overall a good experience with heart of Gold. Rahesa is really good and can always be contacted. The office seem pretty good as well. I get on with my carers and in particular Ikra is good. She works hard cares about her clients and always wants the best for them.

Kayleigh Orrell

From getting in touch with Hearts of Gold, they were quick to respond and quick to start up the care package for my son. Any questions I've had, they have been answered quickly. My son is very happy with the care he receives. All the carers / management have been friendly and approachable

Annette Sutton

I am so glad to be part of Heart of Gold.it is the best thing I have done moving to them. The level of care they have provided to me and my son is amazing. The manager Rahisah is great, very approachable and always there when needed. I am glad to call then my family.

Subhaan Akbar

My mother receives excellent companion care. The carers are consistent which has helped build a caring and loving relationship that benefits my mother who lives with dementia. She appreciates their friendly visits during which they make visits to the toilet, serving lunch, drinks and snacks a natural unhurried part of their time with my mother. I feel confident she is safe and well cared for. Absolutely amazing service with very professional, caring attitude and a very personal touch to our care needs. Heart Of Gold is far the best we have used .

Andrea Ryder

I have been with heart of gold for over a year. The level of care I receive is very good, the senior staff are very approachable and helpful. My carer is trustworthy and reliable.

AL

A very professional outfit and great care service Highly recommended for anyone looking for carers 👍🏼

Zara Abbas

I had to find a care ageny to accommodate my family last minute, and thankfully Heart of Gold were very understanding and equipped. The support staff met all my families needs, and are very professional when attending to her. I cannot rate their service enough!

Raja Shani

Very good team, they look after the whole family. Nothing is too much for them. We would definitely recommend the care service. Always willing to sort out any issues.

AJ UK

My support staff are very much appreciated, they meet all my needs consistently and listen to me and anticipate what I may need. I find them thoughtful and supportive at all times and couldn't ask for better. Very pleasant to have around the house and to go out with and I've visited a variety of different places with their suggestions and support

Wahib Ali

Heart of gold. Where do I start this company has helped me so much with their services and time and effort they have given me. I cant thank them enough. There are a lot of care homes but heart of gold fulfils every needs. I can’t thank you enough I appreciate everything you have done for me.

Sharon Sumner

Very professional company. The staff are very kind and caring, very warm and approachable. They treat everyone with sensitivity. Highly recommend

Annie Mcfadden

I im a disabled ladý i would highly recommend this care company from the manager down to all the staff tey look after my needs poand they make me feel like fàmily the girls rgrèat we hàve a laugh as well as my care luv thèm

Natalia Suzane

Excellent carers for our son with complex needs.

Sharon Julie Goddard

Responded well on taking new clients on