Our Story
Heart of Gold Homecare: Inspired by Love, Driven by Purpose
Heart of Gold Homecare was born from a personal story of resilience, love, and a determination to create lasting change. It all began with my sister, who was born with a rare genetic condition, Pycnodysostosis. Her life, though heartbreakingly brief, left an indelible mark on my heart and became the foundation for my vision of compassionate care.
For 18 months, my parents and I stood by her side through every hospital stay and procedure. Alongside the medical challenges, we faced the emotional strain of navigating a system that offered little support. Social services, at times dismissive and inaccessible, left us feeling isolated and overwhelmed. When my sister passed away, our grief was accompanied by a powerful realisation: countless families endure these same struggles in silence, unaware that compassionate care could transform their journey.
Determined to make a difference, I pursued a career in healthcare, gaining the expertise and understanding necessary to address these gaps. Studying nursing and working in the field gave me the tools to provide care that truly uplifts families. My younger brother, who shares the same rare condition, continues to inspire me. Watching my parents navigate his care with unwavering strength reinforced my commitment to supporting families like ours.
My personal journey has also been shaped by caring for my grandmother and aunt during their battles with cancer. Witnessing their courage and experiencing the physical and emotional toll of their conditions strengthened my resolve to create a service that offers not only medical care but also kindness, understanding, and dignity.
Heart of Gold Homecare embodies all these experiences. It is a service built on empathy and a desire to ensure no family feels unsupported or alone. Today, our team stands as a beacon of hope, empowering families to overcome challenges with compassion and care.
This is more than a profession—it is a tribute to my sister, a testament to the strength of my family, and a commitment to making a difference for others. At Heart of Gold Homecare, every client is treated as part of our extended family, because we know that care begins with understanding, and love is at the heart of everything we do.
How We Work
Transparent Processes, Personalised Care
Our caregiving process is designed to ensure you feel supported and in control at every step. Here’s how we work:
Ongoing Support
Regular check-ins and feedback sessions help us continually refine and improve your care.
We’re committed to providing a service that’s transparent, responsive, and focused on your well-being.
Our Team
Passionate People, Exceptional Care
Behind every great care experience is a dedicated team of professionals. At Heart of Gold Homecare, our carers are:

Subhaan Akbar
Compliance Officer

Sunadh Lankapalli
Compliance Officer

Kherun nisar khan
Human Resources

Alisha Imran
Senior Carer

Shaneeda Arfat
Senior Carer

Nadia Rizwan
Senior Support worker
Meet Our Team
We employ a diverse team of professionals committed to excellence in care:
Care Assistants / Support Workers
Delivering hands-on personal care, companionship, medication support, and daily living assistance tailored to each client’s unique needs.
Senior Carers
Providing guidance and support to care staff while ensuring the highest standards of service are maintained through regular spot checks and mentoring.
Care Coordinators & Field Supervisors
Overseeing day-to-day care delivery, conducting service reviews, liaising with families, and ensuring care plans are up to date and accurately followed.
Office and Scheduling Team
Managing rotas, maintaining accurate records, and ensuring seamless communication between clients, families, and staff.
Training and Compliance Officer
Ensuring all team members meet required training standards and remain compliant with CQC and company policies.
Registered Manager
Leading with integrity and responsibility, our Registered Manager oversees quality assurance, safeguarding, staff development, and operational excellence.
Staff Training & Qualifications
All our staff receive comprehensive training from the outset, in line with Skills for Care and CQC regulatory standards, including:
The Care Certificate as part of their induction
- Medication Administration and safe MAR chart use
- Moving & Handling
- Infection Prevention & Control
- Safeguarding Adults and Children
- First Aid Awareness
- Dementia Awareness
- Mental Capacity Act (MCA) & DoLS
- Health & Safety and Fire Safety
- Equality & Diversity
- Confidentiality and GDPR
- We also offer specialist training for complex care needs such as:
- PEG Feeding
- Diabetes management
- Catheter and stoma care
- Palliative/end-of-life care
- Challenging behaviour support
Regular refresher training and supervision sessions are conducted to ensure our staff remain competent, confident, and compliant.
Families Who’ve Trusted Us
Heart of gold home care has the most professional, compassionate, and truly attentive to family’s needs. Every family is matched with a caregiver who is not only experienced but also incredibly kind and patient. It brings so much peace of mind knowing loved one is in such capable hands. Communication with the office staff is always clear and prompt, and they genuinely care about their clients and staff Highly recommend to anyone looking for reliable and compassionate home care services!
The care and compassion they’ve shown my daughter have been nothing short of amazing. From the very beginning, the team has been professional, dependable, and genuinely kind. Every caregiver we’ve met has been warm, respectful, and attentive to her needs. It’s such a relief to know she’s in good hands — they treat her like family, not just a client. The communication with the staff has been excellent, and they’ve always been responsive and flexible when we needed to make adjustments. I can’t thank them enough for the peace of mind they’ve given our family. Highly recommend Heart of Gold Homecare to anyone looking for loving, reliable support!
I've had the pleasure of working with Heart of Gold Home Care, and I'm thoroughly impressed! Their compassionate caregivers provide top-notch support, prioritizing clients' well-being and dignity. Exceptional service, reliability, and kindness shine through in every interaction. Highly recommend for their dedication to delivering personalized care with heart ❤️
A truly outstanding care home. The staff are not only professional and attentive, but they also show real kindness and respect to every clients. The warmth and kindness you will find here come from people with true hearts of gold. Highly recommend the care home to anyone seeking for quality and exceptional care.
We've been very pleased with the care my grandmother has received. The caregivers are kind, attentive, and respectful, and they've made a real difference in her daily comfort and well-being. Communication with the office has been smooth, and any concerns were addressed promptly. We're grateful for the support and peace of mind this service has provided our family.
I have been employed with Heart of Gold Homecare for a couple of years and I can honestly say it’s been a wonderful experience. The team here is incredibly supportive, and I feel valued in my role. The management is always available for guidance and ensures that we have all the necessary tools and training to provide the best care to our clients. The company places a strong emphasis on high-quality care and treats both carers and clients with respect and kindness. The support I receive from my colleagues and supervisors makes my job easier and more fulfilling. I appreciate the flexibility of the working hours and the fact that I am always given the time to deliver the care that each individual deserves. I’m proud to be part of a team that truly cares about making a difference in people's lives. If you're looking for a company that values its staff and provides excellent service to clients, I highly recommend Heart of Gold Homecare.
Working at Heart of gold has been a generally positive experience. The company provides training and onboarding for new staff, which helps in understanding the expectations and responsibilities of the role. There is some structure in place, and support is usually available when needed. Overall, the job is rewarding and I learnt a lot, there is a sense of purpose and fulfillment in supporting clients in their own homes. However, like many care roles, it requires resilience and flexibility.
I can’t say enough good things about Heart of Gold Homecare and the care they’ve provided for my little brother. From the very first day, their staff has gone above and beyond to make sure he is not only safe and well cared for, but also truly seen and respected as a person.
My brother has special needs, and finding someone we could trust with his daily care was a huge decision for our family. Heart of Gold made the process smooth and reassuring from the start. They took the time to really understand his routine, his likes and dislikes, and what makes him comfortable. That meant the world to us.
Every caregiver who has come into our home has shown patience, kindness, and professionalism. They treat him with so much dignity and make an effort to connect with him on a personal level — not just do their job. Whether it’s helping him with his homework or just sitting with him and keeping him company, they do it with genuine compassion.
What also stands out is how well the office staff communicates. They’re responsive, understanding, and always willing to listen if we have questions or need to make changes. It feels like a real partnership, not just a service. Especially subhaan akbar admin staff
I truly believe they care about our family, and especially my brother, as if he were their own. We’ve had experience with other agencies before, but Heart of Gold has been on a whole different level. It’s rare to find this kind of consistent, quality care — and we’re so grateful we did.
If you’re looking for a homecare provider that leads with heart, respect, and reliability, I can’t recommend Heart of Gold Homecare enough.
My mother receives excellent companion care. The carers are consistent which has helped build a caring and loving relationship that benefits my mother who lives with dementia. She appreciates their friendly visits during which they make visits to the toilet, serving lunch, drinks and snacks a natural unhurried part of their time with my mother. I feel confident she is safe and well cared for. Absolutely amazing service with very professional, caring attitude and a very personal touch to our care needs. Heart Of Gold is far the best we have used .
My support staff are very much appreciated, they meet all my needs consistently and listen to me and anticipate what I may need. I find them thoughtful and supportive at all times and couldn't ask for better. Very pleasant to have around the house and to go out with and I've visited a variety of different places with their suggestions and support