Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, improve your experience, and provide information to the website's owners.

2. How We Use Cookies

We use cookies on heartofgoldhomecare.co.uk for the following purposes:

• Essential cookies — These are necessary for the website to function. They enable basic features such as page navigation and access to secure areas. The website cannot work properly without these.
• Analytics cookies — These help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve the site.
• Functionality cookies — These allow the website to remember choices you make (such as language or accessibility preferences) to provide a better experience.
• Marketing cookies — These may be set by us or by trusted partners to show you relevant content and measure the effectiveness of our messages.

3. Third-Party Cookies

Some cookies are set by third-party services that appear on our pages. These may include:

• Google Analytics (for website usage statistics)
• Google Maps (where embedded on the Contact page)
• Social media platforms (where social sharing buttons are present)

These third parties have their own privacy and cookie policies. We recommend reviewing them directly on each platform's website.

4. Managing Your Cookies

When you first visit our website, you will see a cookie banner asking for your consent. You can accept all cookies, reject non-essential cookies, or customise your preferences.

You can also control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be alerted when cookies are being sent. Please note that if you disable cookies, some parts of our website may not work as intended.

Useful guides for managing cookies in major browsers:

• Google Chrome: support.google.com/chrome
• Mozilla Firefox: support.mozilla.org
• Safari: support.apple.com
• Microsoft Edge: support.microsoft.com

5. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology or regulations. Please check back periodically for the latest version.

6. Contact Us

If you have any questions about our use of cookies, please contact us using our primary communication channels: